Home and requests
Home puts what’s waiting on a volunteer first, then when they’re serving next.
What’s on Home
From the top:
- Get cleared to serve: shows when a team they’re on needs a background check, training, or policy from them. See Get cleared.
- Requests: every request they haven’t answered yet. When there’s nothing, it says You’re all caught up.
- Swaps: teammates asking them to cover or trade a date, and asks they’ve sent. See Swaps.
- Coming up: the next date they’re serving as a big card with See the plan, then the rest of their upcoming dates.
Pull down to refresh. On an iPad, what’s waiting is on the left and what’s coming up is on the right.
Answer a request
Each request card shows the date, the plan, the position, the place, and the date to answer by. Tap the top of the card to open the plan first, with its times, run sheet, and who else is serving.
Then pick one:
| Button | What it does |
|---|---|
| Accept | They’re on. The plan’s files and docs save to the phone so they work offline. |
| Tentative | A maybe, for now. The card stays on Home marked You said maybe until they Accept or Decline. |
| Decline | They can’t serve. They can add a reason first. Only leaders see it. Then select Decline again. |
They can change their mind from the plan until it starts. See Your plan.
Requests with several times
Some dates have more than one time, like a rehearsal, a call time, and the service. Those cards show Answer for each of the number times, which opens the plan so they can say Yes or No to each one. See Your times.
Urgent requests
When a spot opens close to the date, Teams may ask a few people at once. Those cards say Urgent · First yes gets it, with I can cover it and Can’t this time. The first person to say yes gets the spot. Anyone who answers after that is told the spot was filled, with a thank-you.
What happens after they answer
| They… | What Teams does |
|---|---|
| Accept | Nothing else to do. They get a reminder before they serve (two days before, unless the team changed it). |
| Decline | Their leaders are told, with the reason if they gave one. If the team uses auto-replace, Teams asks the next best person right away. |
| Don’t answer | Two days after the request, they get one nudge. If there’s still no answer by the answer-by date, the request expires, leaders are told, and auto-replace looks for someone else. A Tentative that’s never firmed up expires the same way. |
| Accept, then can’t make it | They use I can’t make it on the plan. Leaders are told, marked Late cancel if it’s within two days. |
When the date is close (within three days), auto-replace asks a few people at once as an urgent request instead of one at a time. If nobody can be found, leaders get a Can’t fill alert.