Notifications
Culminate Teams reaches people three ways:
- Push notifications in the Culminate Teams app. Teams notifications only go to the Teams app, never to your church’s app.
- Email, for anything that needs an answer and for important changes.
- Text, for requests, reminders, and swap asks, when your church texts from a notification number and the person has a mobile number on file.
Every email and text that needs an answer has a link to answer in one tap, even without the app. See The Teams website.
What volunteers get
| What | Push | Text | |
|---|---|---|---|
| A request to serve (and one nudge two days later if they haven’t answered) | Yes | Yes | Yes |
| An urgent request to cover a spot | Yes | Yes | Yes |
| “You’re scheduled number times”: several dates at once, with Accept all | Yes | Yes | Yes |
| A reminder before they serve (two days before, unless the team changed it) | Yes | Yes | Yes |
| “You’re off the schedule”, when a leader takes them off a date | Yes | Yes | No |
| “You’re signed up” or “You’re in” from a sign-up sheet | Yes | Yes | Only from the waitlist |
| A leader’s answer to their request to join a team | Yes | Yes | No |
| A teammate asking them to cover or trade a date | Yes | No | Yes |
| Chat messages, direct messages, and comments on docs | Yes | No | No |
| Song changes, if they’ve opened Setlist for tracks | Yes | No | No |
| Clearances: time to start one, cleared, time to renew, or expired | Yes | Yes | No |
| A leader’s Message everyone serving | Yes | If the leader chooses | If the leader chooses |
Answer from the notification
On iPhone and iPad, press and hold a notification to see its buttons. On Android, expand it.
- A request has Accept and Decline.
- A reminder has I can’t make it.
Tapping a notification opens the plan, chat, or message it’s about, in the right church.
Turn notifications on or off
The app asks to send notifications right after someone signs in. To change it later, open Profile → Notifications. It opens the phone’s settings for Culminate Teams.
To quiet one busy chat, mute it. See Chats and messages.
Texts end with Reply STOP to unsubscribe. Replying STOP stops Teams texts from your church.
What leaders get
Team leaders and team admins hear when something changes on their teams:
| Alert | When |
|---|---|
| Name declined | Someone declined, with their reason if they gave one. |
| Name can’t make position | Someone who accepted backed out. Marked Late cancel within two days of the date. |
| Name didn’t answer | A request expired. |
| Asked names to cover | Auto-replace asked someone. |
| Name will cover | Someone said yes to a replacement or urgent request. |
| Can’t fill position | Nobody else could be found. |
| Name can’t make time | Someone is still on, but said No to a required time. |
| Traded or covering | Two volunteers swapped. |
| Hasn’t checked in | Someone on the team hadn’t checked in a while after the start. |
| Wants to join | Someone asked to join a team from a sign-up. |
Urgent alerts (a late cancel, can’t fill, and not checked in) go by push, email, and text. The rest go by push and in the daily digest, one email each morning at 7 AM with what needs them and what changed. The digest has one-tap Ask and Remind buttons. See Leading a team.