Get cleared
Some teams need a clearance before someone serves, like a background check for kids ministry, child safety training, or a signed policy. Your church sets these up on teams and positions in the dashboard. See Clearances.
Where volunteers see it
When a team they’re on needs something from them, Home shows Get cleared to serve with how many are left and what they are. It’s also in Profile → Get cleared, which shows Done when everything is current.
Get cleared lists each clearance, which teams need it, and where it stands.
Complete a clearance
- Open Get cleared.
- Select Start next to a clearance. The provider’s secure page opens, like MinistrySafe or Checkr.
- Finish the steps there, then close the page.
Get cleared checks again when they come back. Results from the provider come in on their own, usually within a few days.
If there’s no Start button, the clearance says what to do instead, like Your leader will send your link. Watch your email.
What each status means
| Status | What it means |
|---|---|
| To do | Not started yet. |
| In progress | Started with the provider. |
| Submitted | Finished. Results usually take a few days. |
| Cleared | Done. Shows Good until the date it expires, if it does. |
| Renew soon | It expires soon. Renew starts it again so there’s no gap. |
| Expired | It’s run out. Renew starts it again. |
| Follow up | Finished, and a leader will be in touch about the next step. |
What happens when a clearance runs out
Teams warns volunteers before a clearance expires. On the day it expires, any upcoming spots that need it are released, and auto-replace looks for cover. Find someone, auto-fill, swaps, and sign-up sheets all check clearances before offering someone a spot that needs one, and the kiosk warns at check-in when a clearance isn’t current.
See Check in to serve.