Crew away from the building
Crew on your church Wi-Fi talk straight to the Hub. With Remote access on, crew who aren’t, like a producer at home or someone in the parking lot on cellular, reach your Hub through Culminate’s relay.
The Hub dials out to the relay, so you don’t open any ports or change anything on your router. The relay only passes the audio along. It stays encrypted end to end between each phone and your Hub, so the relay can’t listen in.
Turn on remote access
You need the Hub linked to your church with Intercom turned on.
- In the Hub, open Settings.
- Under Culminate Life, turn on Remote access.
- Wait for Remote: ready.
| Status | What it means |
|---|---|
| Remote: ready | Crew can join from anywhere. |
| Remote: connecting… | The Hub is reaching the relay. |
| Remote: waiting for Culminate Life | The Hub hasn’t checked in yet, or Intercom is turned off for your church. |
| Remote: can’t reach the relay | The Mac can’t get to the relay. Check its internet connection. |
For your crew
Nothing changes. They open the app, sign in, and tap your Hub under Your intercoms. The phone tries your Wi-Fi first, then the relay. When they’re on through the relay, the status line on Talk shows remote, and the Hub’s crew list marks them remote.
If they walk out of Wi-Fi range mid-service, the app moves their audio to cellular through the relay on its own.
Delay over cellular
Cellular adds delay compared with your Wi-Fi, and it changes from place to place. The Hub’s Crew page shows each person’s delay. Under 80 ms feels like a wired intercom.