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app","\u002Forganization\u002Fapp-and-web\u002Fapp","08.organization\u002F06.app-and-web\u002F04.app",{"title":617,"path":618,"stem":619,"icon":620},"Leadership","\u002Forganization\u002Fleadership","08.organization\u002F07.leadership","i-lucide-user-round-check",{"title":622,"path":623,"stem":624,"icon":199},"Forms","\u002Forganization\u002Fforms","08.organization\u002F08.forms",{"title":626,"path":627,"stem":628,"children":629,"icon":632},"Facilities","\u002Forganization\u002Ffacilities","08.organization\u002F09.facilities\u002F01.index",[630,633,638,642,647,652],{"title":631,"path":627,"stem":628,"icon":632},"About Facilities","i-lucide-door-closed",{"title":634,"path":635,"stem":636,"icon":637},"Book a room","\u002Forganization\u002Ffacilities\u002Fbookings","08.organization\u002F09.facilities\u002F02.bookings","i-lucide-calendar-check",{"title":639,"path":640,"stem":641,"icon":341},"Rooms","\u002Forganization\u002Ffacilities\u002Frooms","08.organization\u002F09.facilities\u002F03.rooms",{"title":643,"path":644,"stem":645,"icon":646},"Equipment","\u002Forganization\u002Ffacilities\u002Fequipment","08.organization\u002F09.facilities\u002F04.equipment","i-lucide-projector",{"title":648,"path":649,"stem":650,"icon":651},"Setups and maintenance","\u002Forganization\u002Ffacilities\u002Fsetups","08.organization\u002F09.facilities\u002F05.setups","i-lucide-wrench",{"title":371,"path":653,"stem":654,"icon":70},"\u002Forganization\u002Ffacilities\u002Fsettings","08.organization\u002F09.facilities\u002F06.settings",{"title":656,"path":657,"stem":658,"icon":659},"Docs","\u002Forganization\u002Fdocs","08.organization\u002F10.docs","i-lucide-book-open",{"title":661,"path":662,"stem":663,"icon":664},"Email templates","\u002Forganization\u002Femail-templates","08.organization\u002F11.email-templates","i-lucide-mail",{"title":666,"path":667,"stem":668,"icon":669},"Devices","\u002Forganization\u002Fdevices","08.organization\u002F12.devices","i-lucide-tablet",{"title":671,"path":672,"stem":673,"icon":674},"Audit log","\u002Forganization\u002Faudit-log","08.organization\u002F13.audit-log","i-lucide-history",{"title":676,"path":677,"stem":678,"icon":679},"Files","\u002Forganization\u002Ffiles","08.organization\u002F14.files","i-lucide-folder",{"title":371,"path":681,"stem":682,"children":683,"icon":70},"\u002Forganization\u002Fsettings","08.organization\u002F15.settings\u002F01.index",[684,687,692,697,701,706],{"title":685,"path":681,"stem":682,"icon":686},"Organization information","i-lucide-building-2",{"title":688,"path":689,"stem":690,"icon":691},"Users & permissions","\u002Forganization\u002Fsettings\u002Fusers","08.organization\u002F15.settings\u002F02.users","i-lucide-user-cog",{"title":693,"path":694,"stem":695,"icon":696},"Features","\u002Forganization\u002Fsettings\u002Ffeatures","08.organization\u002F15.settings\u002F03.features","i-lucide-toggle-right",{"title":33,"path":698,"stem":699,"icon":700},"\u002Forganization\u002Fsettings\u002Fnotifications","08.organization\u002F15.settings\u002F04.notifications","i-lucide-bell-ring",{"title":702,"path":703,"stem":704,"icon":705},"Integrations","\u002Forganization\u002Fsettings\u002Fintegrations","08.organization\u002F15.settings\u002F05.integrations","i-lucide-plug",{"title":707,"path":708,"stem":709,"icon":157},"Billing","\u002Forganization\u002Fsettings\u002Fbilling","08.organization\u002F15.settings\u002F06.billing",{"title":711,"path":712,"stem":713,"children":714,"icon":378},"Check-in Portal","\u002Fcheck-in-portal","09.check-in-portal\u002F01.index",[715,717,734,758,762],{"title":716,"path":712,"stem":713,"icon":378},"About the Check-in Portal",{"title":718,"path":719,"stem":720,"children":721,"icon":651},"Set up","\u002Fcheck-in-portal\u002Fset-up","09.check-in-portal\u002F02.set-up\u002F01.index",[722,724,729],{"title":723,"path":719,"stem":720,"icon":669},"Set up a device",{"title":725,"path":726,"stem":727,"icon":728},"Printers and labels","\u002Fcheck-in-portal\u002Fset-up\u002Fprinters","09.check-in-portal\u002F02.set-up\u002F02.printers","i-lucide-printer",{"title":730,"path":731,"stem":732,"icon":733},"Scanners","\u002Fcheck-in-portal\u002Fset-up\u002Fscanners","09.check-in-portal\u002F02.set-up\u002F03.scanners","i-lucide-scan-barcode",{"title":735,"icon":391,"path":736,"stem":737,"children":738,"page":757},"Check in and out","\u002Fcheck-in-portal\u002Fcheck-in","09.check-in-portal\u002F03.check-in",[739,744,748,752],{"title":740,"path":741,"stem":742,"icon":743},"Self-service check-in","\u002Fcheck-in-portal\u002Fcheck-in\u002Fself-service","09.check-in-portal\u002F03.check-in\u002F01.self-service","i-lucide-scan-line",{"title":745,"path":746,"stem":747,"icon":225},"Welcome desk check-in","\u002Fcheck-in-portal\u002Fcheck-in\u002Fadmin","09.check-in-portal\u002F03.check-in\u002F02.admin",{"title":749,"path":750,"stem":751,"icon":243},"Walk-in families","\u002Fcheck-in-portal\u002Fcheck-in\u002Fwalk-ins","09.check-in-portal\u002F03.check-in\u002F03.walk-ins",{"title":753,"path":754,"stem":755,"icon":756},"Check-out","\u002Fcheck-in-portal\u002Fcheck-in\u002Fcheck-out","09.check-in-portal\u002F03.check-in\u002F04.check-out","i-lucide-log-out",false,{"title":759,"path":760,"stem":761,"icon":220},"Connect attendance","\u002Fcheck-in-portal\u002Fconnect-attendance","09.check-in-portal\u002F04.connect-attendance",{"title":371,"path":763,"stem":764,"icon":70},"\u002Fcheck-in-portal\u002Fsettings","09.check-in-portal\u002F05.settings",{"title":766,"path":767,"stem":768,"children":769,"icon":65},"Culminate Life app","\u002Fmember-app","10.member-app\u002F01.index",[770,772,776,780,784,788,791,795,798,802,806,809,813,817],{"title":771,"path":767,"stem":768,"icon":65},"About the Culminate Life app",{"title":773,"path":774,"stem":775,"icon":566},"White-label app","\u002Fmember-app\u002Fwhite-label","10.member-app\u002F02.white-label",{"title":777,"path":778,"stem":779,"icon":476},"Create an account","\u002Fmember-app\u002Fsign-up","10.member-app\u002F03.sign-up",{"title":781,"path":782,"stem":783,"icon":26},"Home","\u002Fmember-app\u002Fhome","10.member-app\u002F04.home",{"title":785,"path":786,"stem":787,"icon":142},"Events and tickets","\u002Fmember-app\u002Fevents","10.member-app\u002F05.events",{"title":385,"path":789,"stem":790,"icon":391},"\u002Fmember-app\u002Fcheck-in","10.member-app\u002F06.check-in",{"title":792,"path":793,"stem":794,"icon":252},"Family","\u002Fmember-app\u002Ffamily","10.member-app\u002F07.family",{"title":415,"path":796,"stem":797,"icon":320},"\u002Fmember-app\u002Fgiving","10.member-app\u002F08.giving",{"title":799,"path":800,"stem":801,"icon":275},"Podcast and notes","\u002Fmember-app\u002Fpodcast","10.member-app\u002F09.podcast",{"title":803,"path":804,"stem":805,"icon":458},"Groups and messages","\u002Fmember-app\u002Fgroups","10.member-app\u002F10.groups",{"title":209,"path":807,"stem":808,"icon":215},"\u002Fmember-app\u002Fconnect","10.member-app\u002F11.connect",{"title":810,"path":811,"stem":812,"icon":354},"Store and rewards","\u002Fmember-app\u002Fstore","10.member-app\u002F12.store",{"title":814,"path":815,"stem":816,"icon":41},"Profile and settings","\u002Fmember-app\u002Fprofile","10.member-app\u002F13.profile",{"title":818,"path":819,"stem":820,"icon":821},"Apple TV","\u002Fmember-app\u002Fapple-tv","10.member-app\u002F14.apple-tv","i-lucide-tv",{"id":823,"title":72,"body":824,"description":1155,"extension":1156,"links":1157,"meta":1162,"navigation":1163,"path":73,"seo":1164,"stem":74,"__hash__":1165},"docs\u002F02.messages\u002F05.texting-rules.md",{"type":825,"value":826,"toc":1140},"minimark",[827,831,836,839,844,856,859,880,884,887,904,907,911,914,982,985,997,1001,1004,1017,1021,1045,1059,1070,1074,1077,1117,1121],[828,829,830],"p",{},"US carriers only deliver texts that people agreed to get. Culminate follows these rules for you: it skips anyone who opted out, adds “Reply STOP to opt out”, and holds automatic texts overnight. This guide explains what happens, so you know why a text did or didn’t go out.",[832,833,835],"h2",{"id":834},"who-you-can-text","Who you can text",[828,837,838],{},"It depends on which number the text comes from.",[840,841,843],"h3",{"id":842},"notifications-and-event-updates-broadcast-number","Notifications and event updates (Broadcast number)",[828,845,846,847,851,852,855],{},"Texts you send to everyone, like a ",[848,849,850],"a",{"href":34},"notification"," or an ",[848,853,854],{"href":150},"event update",", go to people who added their mobile number in your app. When they add it, the app tells them they’re agreeing to notification texts from you.",[828,857,858],{},"Culminate skips anyone who:",[860,861,862,871,877],"ul",{},[863,864,865,866,870],"li",{},"replied ",[867,868,869],"strong",{},"STOP",",",[863,872,873,874,876],{},"said no to texts on ",[848,875,338],{"href":339},", or",[863,878,879],{},"turned off texts for that kind of notification in the app’s settings.",[840,881,883],{"id":882},"conversations-and-workflow-texts-conversations-number","Conversations and workflow texts (Conversations number)",[828,885,886],{},"Texts from your team and your workflows can only go to people who either:",[860,888,889,898],{},[863,890,891,894,895,876],{},[867,892,893],{},"texted you first",": any message to your Conversations number, or a keyword like ",[867,896,897],{},"JOIN",[863,899,900,903],{},[867,901,902],{},"have that number on their own app account",".",[828,905,906],{},"A phone number someone typed into a form isn’t enough. If you need to reach them, ask them to text you first.",[832,908,910],{"id":909},"opting-in-and-out","Opting in and out",[828,912,913],{},"People control texts from their phone with keywords:",[915,916,917,930],"table",{},[918,919,920],"thead",{},[921,922,923,927],"tr",{},[924,925,926],"th",{},"They text",[924,928,929],{},"What happens",[931,932,933,957,972],"tbody",{},[921,934,935,954],{},[936,937,938,940,941,940,944,940,947,950,951],"td",{},[867,939,869],{},", ",[867,942,943],{},"UNSUBSCRIBE",[867,945,946],{},"CANCEL",[867,948,949],{},"END",", or ",[867,952,953],{},"QUIT",[936,955,956],{},"They’re opted out. No more texts from your organization.",[921,958,959,969],{},[936,960,961,940,964,950,967],{},[867,962,963],{},"START",[867,965,966],{},"UNSTOP",[867,968,897],{},[936,970,971],{},"They’re opted back in.",[921,973,974,979],{},[936,975,976],{},[867,977,978],{},"HELP",[936,980,981],{},"They get your help line: how to reach you by phone or email.",[828,983,984],{},"The first text your team or a workflow sends someone ends with “Reply STOP to opt out”. Every notification text ends with it too. You don’t need to add it yourself.",[828,986,987,988,992,993,996],{},"If someone opts out, you’ll see it on their ",[848,989,991],{"href":990},"\u002Fmessages\u002Ftext-conversations#when-someone-opts-out","text conversation",", and the ",[867,994,995],{},"Text"," button on their profile is greyed out.",[832,998,1000],{"id":999},"quiet-hours","Quiet hours",[828,1002,1003],{},"Texts should go out between 8 AM and 8 PM in your organization’s time zone.",[860,1005,1006,1012],{},[863,1007,1008,1011],{},[867,1009,1010],{},"Your team",": Messages asks before sending outside those hours.",[863,1013,1014,1016],{},[867,1015,77],{},": texts wait until 8 AM. If a text has waited more than 3 days, it isn’t sent.",[832,1018,1020],{"id":1019},"workflow-texts","Workflow texts",[828,1022,1023,1024,1027,1028,1031,1032,1035,1036,1039,1040,1044],{},"A workflow automation’s ",[867,1025,1026],{},"Send a text"," action texts ",[867,1029,1030],{},"The person linked to the item"," or ",[867,1033,1034],{},"A phone field",". Write the ",[867,1037,1038],{},"Message"," with fields like ",[1041,1042,1043],"code",{},"{{firstName}}",", and keep it short.",[828,1046,1047,1048,1051,1052,950,1055,1058],{},"On the item’s timeline you’ll see ",[867,1049,1050],{},"Text to"," and the person, ",[867,1053,1054],{},"Waiting for 8am to send (quiet hours)",[867,1056,1057],{},"Not sent"," with the reason, like:",[860,1060,1061,1064,1067],{},[863,1062,1063],{},"they haven’t opted in (they need to text you first, or have this number on their app account),",[863,1065,1066],{},"they opted out of texts, or",[863,1068,1069],{},"your organization has no texting number.",[832,1071,1073],{"id":1072},"why-carriers-say-no","Why carriers say no",[828,1075,1076],{},"Carriers review every registration by hand. These are the most common reasons they reject one:",[860,1078,1079,1085,1096,1102,1111],{},[863,1080,1081,1084],{},[867,1082,1083],{},"The legal name or EIN doesn’t match your IRS letter."," Copy them exactly from your CP 575 or 147C letter, including “Inc.” and punctuation.",[863,1086,1087,1090,1091,1095],{},[867,1088,1089],{},"There’s no public page showing how people sign up."," Put the “Text JOIN to…” message from ",[848,1092,1094],{"href":1093},"\u002Fmessages\u002Fset-up-texting#campaign","Texting setup"," on your website before you submit, and make sure the page is public.",[863,1097,1098,1101],{},[867,1099,1100],{},"The sign-up description mentions things carriers can’t check",", like a paper card or a sign in the lobby. Only describe sign-up methods you can link to.",[863,1103,1104,1107,1108,903],{},[867,1105,1106],{},"The use case doesn’t cover what you send."," If you send announcements and reminders as well as replies, choose ",[867,1109,1110],{},"Mixed",[863,1112,1113,1116],{},[867,1114,1115],{},"Consent is required to get something."," A text-consent checkbox on a form must be optional and unchecked to start.",[832,1118,1120],{"id":1119},"good-habits","Good habits",[860,1122,1123,1126,1129,1137],{},[863,1124,1125],{},"Start texts with your organization’s name, so people know who it’s from.",[863,1127,1128],{},"Use plain quotes (' and \"). Curly quotes and emoji make each text hold fewer characters, so one message can cost two or three texts.",[863,1130,1131,1132,1136],{},"Keep fundraising and donation asks out of notification texts. Use your Conversations number and ",[848,1133,1135],{"href":1134},"\u002Fgiving\u002Fsettings#text-to-give","text to give"," for giving.",[863,1138,1139],{},"Don’t text people from a list you bought or copied from another system. Have them text you first, or add their number in your app.",{"title":1141,"searchDepth":1142,"depth":1143,"links":1144},"",1,2,[1145,1150,1151,1152,1153,1154],{"id":834,"depth":1143,"text":835,"children":1146},[1147,1149],{"id":842,"depth":1148,"text":843},3,{"id":882,"depth":1148,"text":883},{"id":909,"depth":1143,"text":910},{"id":999,"depth":1143,"text":1000},{"id":1019,"depth":1143,"text":1020},{"id":1072,"depth":1143,"text":1073},{"id":1119,"depth":1143,"text":1120},"Who you can text, how people opt in and out, quiet hours, and what carriers look for, so your texts keep getting delivered.","md",[1158],{"label":1159,"to":1160,"icon":1161},"Open Integrations","https:\u002F\u002Fdashboard.culminate.life\u002Fsettingintegrations","i-lucide-layout-dashboard",{},{"title":72,"icon":75},{"title":72,"description":1155},"d65V3-GRCQepDjrNVsRF7cBfMJrX5Mga546UmYkDUhA",[1167,1169],{"title":67,"path":68,"stem":69,"description":1168,"icon":70,"children":-1},"Get your Broadcast and Conversations numbers, register your organization with US carriers, and request branded texts.",{"title":82,"path":78,"stem":79,"description":1170,"icon":83,"children":-1},"Boards for requests, follow-ups, and anything else that moves through steps, so nothing slips.",1793101703138]