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building","\u002Fintercom\u002Fremote-access","13.intercom\u002F13.remote-access",{"title":1014,"path":1015,"stem":1016,"icon":1017},"Troubleshooting","\u002Fintercom\u002Ftroubleshooting","13.intercom\u002F14.troubleshooting","i-lucide-life-buoy",{"id":1019,"title":1014,"body":1020,"description":1539,"extension":1540,"links":1541,"meta":1542,"navigation":1543,"path":1015,"routes":1541,"seo":1544,"stem":1016,"__hash__":1545},"docs\u002F13.intercom\u002F14.troubleshooting.md",{"type":1021,"value":1022,"toc":1525},"minimark",[1023,1028,1095,1099,1229,1233,1301,1305,1323,1332,1336,1361,1365,1390,1394,1397,1445,1466,1470,1500,1504],[1024,1025,1027],"h2",{"id":1026},"phones-cant-find-the-hub","Phones can’t find the Hub",[1029,1030,1031,1046,1063,1072,1085],"ul",{},[1032,1033,1034,1038,1039,1041,1042,1045],"li",{},[1035,1036,1037],"strong",{},"Is the Hub running?"," The menu bar panel shows its status. The Hub’s ",[1035,1040,54],{}," should say it’s ",[1035,1043,1044],{},"ready",".",[1032,1047,1048,1051,1052,1055,1056,1058,1059,1045],{},[1035,1049,1050],{},"Same network?"," Phones and the Mac need to be on the same Wi-Fi network. If your Wi-Fi is split (for example, staff and guest networks), type the Hub’s address instead: tap ",[1035,1053,1054],{},"Enter a hub address"," in the app and use an address from the Hub’s ",[1035,1057,54],{},". See ",[1060,1061,993],"a",{"href":1062},"\u002Fintercom\u002Fjoin#type-the-hubs-address",[1032,1064,1065,1068,1069,1045],{},[1035,1066,1067],{},"Local network access"," (iPhone and iPad): if it was turned off, turn it on in ",[1035,1070,1071],{},"Settings → Intercom",[1032,1073,1074,1077,1078,1081,1082,1045],{},[1035,1075,1076],{},"Firewall",": if the Mac’s firewall is on, allow ",[1035,1079,1080],{},"Intercom Hub"," to accept incoming connections in ",[1035,1083,1084],{},"System Settings → Network → Firewall",[1032,1086,1087,1090,1091,1094],{},[1035,1088,1089],{},"Hub shows offline"," under ",[1035,1092,1093],{},"Your intercoms",": the Hub isn’t running, or its Mac is asleep or off the internet.",[1024,1096,1098],{"id":1097},"someone-cant-join","Someone can’t join",[1100,1101,1102,1115],"table",{},[1103,1104,1105],"thead",{},[1106,1107,1108,1112],"tr",{},[1109,1110,1111],"th",{},"They see",[1109,1113,1114],{},"What to do",[1116,1117,1118,1132,1146,1160,1181,1191,1203,1213],"tbody",{},[1106,1119,1120,1126],{},[1121,1122,1123],"td",{},[1035,1124,1125],{},"You’re not on a team that uses an intercom yet. Ask your team leader.",[1121,1127,1128,1129,1045],{},"Add them to a team that’s linked to one of the Hub’s groups. See ",[1060,1130,975],{"href":1131},"\u002Fintercom\u002Fparties-and-roles#link-a-group-to-a-team",[1106,1133,1134,1139],{},[1121,1135,1136],{},[1035,1137,1138],{},"Sign in with your Culminate Life account to join this intercom.",[1121,1140,1141,1142,1145],{},"The Hub is linked to your church. They sign in, or turn on ",[1035,1143,1144],{},"Guests can ask to join"," so they can ask.",[1106,1147,1148,1153],{},[1121,1149,1150],{},[1035,1151,1152],{},"Intercom isn’t turned on for this church.",[1121,1154,1155,1156,1058,1158,1045],{},"Turn on Intercom in ",[1035,1157,754],{},[1060,1159,962],{"href":963},[1106,1161,1162,1171],{},[1121,1163,1164,1167,1168],{},[1035,1165,1166],{},"The director didn’t let you in."," or ",[1035,1169,1170],{},"No one answered. Find your director and try again.",[1121,1172,1173,1174,1177,1178,1045],{},"Someone with a role that ",[1035,1175,1176],{},"Can let people in and remove them"," answers join requests. See ",[1060,1179,980],{"href":1180},"\u002Fintercom\u002Fwho-can-join#let-someone-in",[1106,1182,1183,1188],{},[1121,1184,1185],{},[1035,1186,1187],{},"This intercom now needs sign-in. Join again.",[1121,1189,1190],{},"The Hub was just linked to your church. Sign in and join again.",[1106,1192,1193,1198],{},[1121,1194,1195],{},[1035,1196,1197],{},"Your sign-in for this intercom ran out. Join again.",[1121,1199,1200,1201,1045],{},"Join again from ",[1035,1202,1093],{},[1106,1204,1205,1210],{},[1121,1206,1207],{},[1035,1208,1209],{},"Preview time’s up. Join again to keep going.",[1121,1211,1212],{},"The 10-minute preview ended. Join again, or link the Hub to remove the limits.",[1106,1214,1215,1223],{},[1121,1216,1217,1167,1220],{},[1035,1218,1219],{},"This Hub’s preview is over for today.",[1035,1221,1222],{},"This Hub’s preview has ended.",[1121,1224,1225,1226,1045],{},"Link the Hub to your church with Intercom turned on. See ",[1060,1227,962],{"href":1228},"\u002Fintercom\u002Fturn-on#try-it-with-the-preview",[1024,1230,1232],{"id":1231},"cant-hear-someone-or-they-cant-hear-you","Can’t hear someone, or they can’t hear you",[1029,1234,1235,1249,1259,1273,1283],{},[1032,1236,1237,1240,1241,1244,1245,1248],{},[1035,1238,1239],{},"Listening?"," Make sure the party’s ear button is ",[1035,1242,1243],{},"On"," on the ",[1035,1246,1247],{},"Talk"," tab.",[1032,1250,1251,1254,1255,1258],{},[1035,1252,1253],{},"Talking on the right party?"," Your TALK key should be lit on the party they listen to. If you see ",[1035,1256,1257],{},"Listen only",", your role can’t talk there.",[1032,1260,1261,1264,1265,1268,1269,1272],{},[1035,1262,1263],{},"Levels",": check ",[1035,1266,1267],{},"Everything",", the party, and that person’s own volume (tap their name on ",[1035,1270,1271],{},"Crew",").",[1032,1274,1275,1278,1279,1282],{},[1035,1276,1277],{},"Microphone access",": if the app says ",[1035,1280,1281],{},"Microphone access is off. Turn it on in Settings → Intercom.",", turn it on there.",[1032,1284,1285,1288,1289,1292,1293,1296,1297,1300],{},[1035,1286,1287],{},"Mic level",": in ",[1035,1290,1291],{},"Mix",", the meter under ",[1035,1294,1295],{},"Your mic"," should say ",[1035,1298,1299],{},"Sounds good"," while you talk.",[1024,1302,1304],{"id":1303},"audio-stopped","Audio stopped",[1306,1307,1308,1309,1312,1313,1316,1317,1320,1321,1045],"p",{},"If you see ",[1035,1310,1311],{},"Audio problem",", tap ",[1035,1314,1315],{},"Restart",". ",[1035,1318,1319],{},"Another app or a call took over the audio."," means a phone call, video, or another audio app interrupted it. Close the other app and tap ",[1035,1322,1315],{},[1306,1324,1308,1325,1328,1329,1045],{},[1035,1326,1327],{},"Headset disconnected",", the headset came out, and the intercom is muted so nothing plays out loud. Plug it back in, or tap ",[1035,1330,1331],{},"Speaker",[1024,1333,1335],{"id":1334},"echo-or-feedback","Echo or feedback",[1029,1337,1338,1341,1355],{},[1032,1339,1340],{},"Use a headset. On the phone speaker, crew may hear themselves back.",[1032,1342,1343,1344,1347,1348,1351,1352,1045],{},"On the speaker, keep ",[1035,1345,1346],{},"iOS voice processing"," (iPhone and iPad) or ",[1035,1349,1350],{},"Phone echo cancelling"," (Android) on, in ",[1035,1353,1354],{},"Mix → Advanced",[1032,1356,1357,1360],{},[1035,1358,1359],{},"Hear yourself"," is off on the phone speaker so it can’t feed back.",[1024,1362,1364],{"id":1363},"noisy-mic","Noisy mic",[1029,1366,1367,1376,1387],{},[1032,1368,1369,1370,1373,1374,1045],{},"Turn on ",[1035,1371,1372],{},"Noise cancel"," in ",[1035,1375,1291],{},[1032,1377,1378,1379,1382,1383,1386],{},"With voice-activated talk, slide ",[1035,1380,1381],{},"Sensitivity"," toward ",[1035,1384,1385],{},"Loud room"," if the band opens your mic.",[1032,1388,1389],{},"Turn TALK off when you’re not speaking.",[1024,1391,1393],{"id":1392},"delay","Delay",[1306,1395,1396],{},"Delay is the time from someone speaking to you hearing them. Under 80 ms feels like a wired intercom.",[1029,1398,1399,1414,1420,1433,1439],{},[1032,1400,1401,1404,1405,1407,1408,1410,1411,1413],{},[1035,1402,1403],{},"See it",": the Hub’s ",[1035,1406,54],{}," shows the average ",[1035,1409,1393],{},", and ",[1035,1412,1271],{}," shows each person’s, with their headset.",[1032,1415,1416,1419],{},[1035,1417,1418],{},"Use wired headsets."," Bluetooth adds delay. The app warns you when you’re on Bluetooth.",[1032,1421,1422,1425,1426,1167,1428,1430,1431,1045],{},[1035,1423,1424],{},"Turn off voice processing with a headset",": ",[1035,1427,1346],{},[1035,1429,1350],{},", in ",[1035,1432,1354],{},[1032,1434,1435,1438],{},[1035,1436,1437],{},"Wi-Fi",": a busy or weak Wi-Fi network adds delay. Put the Hub’s Mac on Ethernet.",[1032,1440,1441,1444],{},[1035,1442,1443],{},"Cellular",": crew joining through the relay usually have more delay than on your Wi-Fi.",[1306,1446,1447,1448,1373,1451,1453,1454,1457,1458,1461,1462,1465],{},"To measure a phone end to end, turn on ",[1035,1449,1450],{},"Loopback latency test",[1035,1452,1354],{},". It shows ",[1035,1455,1456],{},"Mouth → ear",", plus the network ",[1035,1459,1460],{},"Round trip"," and ",[1035,1463,1464],{},"Jitter buffer",". Turn it off when you’re done.",[1024,1467,1469],{"id":1468},"program-feed-is-silent","Program feed is silent",[1029,1471,1472,1478,1485,1494],{},[1032,1473,1474,1475,1477],{},"Check the feed’s switch is on in ",[1035,1476,971],{},", and that its meter moves.",[1032,1479,1480,1481,1484],{},"Check you picked the right ",[1035,1482,1483],{},"Input"," and channel.",[1032,1486,1308,1487,1490,1491,1045],{},[1035,1488,1489],{},"Intercom Hub can’t hear your audio inputs yet.",", allow the Hub in ",[1035,1492,1493],{},"System Settings → Privacy & Security → Microphone",[1032,1495,1496,1497,1499],{},"On the phone, make sure the program card’s switch is on, and its level in ",[1035,1498,1291],{}," is up.",[1024,1501,1503],{"id":1502},"tally-isnt-showing","Tally isn’t showing",[1029,1505,1506,1520],{},[1032,1507,1508,1509,1511,1512,1515,1516,1519],{},"In the Hub’s ",[1035,1510,984],{},", the ATEM card should say ",[1035,1513,1514],{},"Connected",". If it says ",[1035,1517,1518],{},"Not answering",", check the switcher’s IP address and that it’s on the same network as the Mac.",[1032,1521,1522,1523,1248],{},"On the phone, make sure the operator picked their camera on the ",[1035,1524,984],{},{"title":1526,"searchDepth":1527,"depth":1528,"links":1529},"",1,2,[1530,1531,1532,1533,1534,1535,1536,1537,1538],{"id":1026,"depth":1528,"text":1027},{"id":1097,"depth":1528,"text":1098},{"id":1231,"depth":1528,"text":1232},{"id":1303,"depth":1528,"text":1304},{"id":1334,"depth":1528,"text":1335},{"id":1363,"depth":1528,"text":1364},{"id":1392,"depth":1528,"text":1393},{"id":1468,"depth":1528,"text":1469},{"id":1502,"depth":1528,"text":1503},"What to check when phones can’t find the Hub, someone can’t join, audio stops, or there’s too much delay.","md",null,{},{"title":1014,"icon":1017},{"title":1014,"description":1539},"JTyP8vrdJLXsWwcX-Qo22ihJX7rsMZ9BTPysNiZd71k",[1547,1541],{"title":1010,"path":1011,"stem":1012,"description":1548,"icon":607,"children":-1},"Let crew join your intercom over cellular or from home, through Culminate’s relay, without changing your router.",1794266787880]